Call For Papers

The 2013 International Conference on Service Science (ICSS 2013)
Theme: Promoting Serviceology in the Era of Big Data
Organized by Tsinghua University and IBM

 Co-organized by Harbin Institue of Technology

Hosted by Graduate School at Shenzhen, Tsinghua University

and Graduate School at Shenzhen, Harbin Institue of Technology
April 11-13, 2013, Shenzhen, China
Conference Website:


Conference Objective

In the times of big data, how to provide high-quality and effective services is a challenge to all research institutes and industries. In light of this emerging trend, ICSS 2013 will be held in Shenzhen, China on April 11-13, 2013, which is hosted by the Graduate School at Shenzhen, Tsinghua University and Graduate School at Shenzhen, Harbin Institute of Technology, with the sponsorship of Tsinghua University, IBM, and Harbin Institute of Technology, following the 2005 SSME Symposium at Peking University, in Beijing, the 2006 Asia Pacific SSME Symposium at Tsinghua University, in Beijing, the 2008 ICSS at Harbin Institute of Technology in Beijing, the 2009 ICSS at Peking University, in Beijing, the 2010 ICSS at Zhejiang University, in Hangzhou, the 2011 IJCSS (jointly with ICSSI) at Yuan Ze University, in Taipei, and the 2012 IJCSS (jointly with ICSSI) at Fudan University, in Shanghai. This event aims to bring together scholars, researchers and managers of various areas and industries for intellectual exchanges, research cooperation and professional development. This conference features eight different submission tracks inviting presentations of theoretical research findings and case reports in serviceology, and also offers excellent networking opportunities to participants, with a wonderful taste of local culture. The conference will be closely cooperated with ICSSI 2013.

Tracks and Topics of Interests

Areas of interest include, but are not limited to the following:

1. Service Science

  • Service and service system modeling, simulation and analysis
  • Human behavior in service systems
  • The dynamics of service system evolution
  • Data mining for service intelligence

2. Service Management

  • Consumer/customer service experience
  • Customer relationship management
  • Service supply chain management
  • Human resource management in services
  • Service project management
  • Service development process management
  • Service quality management
  • Service marketing management
  • Service-dominant logic of marketing
  • Service communication
  • Service pricing
  • Service branding

3. Service Innovation

  • Service design methodology
  • Service innovation theory
  • Business model innovation
  • Business process modeling and design
  • Innovation and service industry evolution
  • Tools and techniques for IT service innovation and management
  • Globalization of service innovation

4. E-Services and Service Computing

  • Cloud computing
  • Collaborative service management in B2B and B2C e-commerce
  • Decision support systems for service management and operations
  • Service knowledge management

5. Service Design and Engineering

  • Service development
  • Service quality assurance
  • Service design methodology
  • Service optimization
  • Service demand forecasting, pricing, and planning
  • User Contribution Systems
  • Service requirement collection, specification, analysis

6. Applications and Industry Practice

  • Public Services: Healthcare, education, government, transportation, telecommunication
  • Private Services: Small business, distribution, retailing, service for social and cultural events
  • Service in manufacturing companies

7. Education and Curricula Development

  • Service science education and curricula design
  • Talent requirement in modern service industry
  • Methodology and practice of service science curricula design
  • Practice of teaching service science courses
  • Teaching method and case study for service science courses

Paper Submission

High quality research papers and case studies are invited to be submitted through the following link:
Each submission should meet the following requirements:

  • No more than 6 pages in length including references, illustrations, and appendices.

  • A short abstract around 150 words and keywords contained on the first page

  • 2-column, single-spaced text in 10 point Times Roman for the body of the text

  • No page numbers

  • No headers and footers

  • Standard US-letter size

  • PDF format

All submissions must be original work and must not have been published elsewhere and must not be currently under consideration by any other conferences or journals. Submitting a paper means that, if the paper is accepted, at least one author will pay the registration fee and attend the conference to present the paper.


The conference proceedings will be published by Conference Publishing Services (CPS) and submitted to IEEE Xplore and CSDL digital libraries. The proceedings in previous years have been included in EI Compendex, and CPS will make reasonable efforts to ensure similar indexation.


ICSS 2013 will offer one best paper award and one best student paper award.

Important Dates

Submission Due:                  December 31, 2012

Notification of Acceptance: January 15, 2013

Camera Ready Copy Due:  March 1, 2013  

Author Registration Due:      March 1, 2013


Miss Xueying Xin