Keynote Speakers


Speaker: Dr. James Spohrer

Position: Innovation Champion and Director of IBM Global University Programs, USA

Talk:  Service Science: Smarter Cities & Big Data


Speaker: Prof. Chung-Jen Tan

Position: Director of Electronic Business Institute, The University of Hong Kong

Talk: Challenges and Opportunities in Developing Service Technologies


Speaker: Prof. Yushun Fan

Position: Deputy Director, National CIMS Engineering Research Center, Tsinghua University

Talk: Study on Structures of Internet of Service and Its Workflows Characteristics


Speaker: Prof. Qinhai Ma

Position: School of Business Administration, Northeastern University

Talk: Customer Social Norm Attribute of Services