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International Conference on Service Science (ICSS) is an annual academic event initiated by IBM and directed by the Serviceology Advisory and Steering Committee of China, and is also one of the top SSC Community events in China. ICSS features a unique mix of academic, industrial, and cross-discipline topics, and provides a platform for the presentation and exchange of research results and practical experiences as well as education development. ICSS also aims at bridging the perspectives of researchers and the needs of practitioners. Speakers at the conference include many of the leading service science experts from both academia and service industries around the world.

Service Science, an emerging cross-discipline area, addresses key research and practice issues in developing modern service industries. ICSS focuses on the complementary and synergistic aspects of established fields such as Computer Science, Software Engineering, Operation Research, Industrial Engineering, Management Science, Social and Cognitive Sciences, which are expected to contribute to the further development of service sciences. Furthermore, ICSS also encourages exploring and studying scientific and practical issues that are fundamental to the service sector including management theories and techniques with unique  service perspectives.

The previous five ICSS events were successfully held at Beijing (2008 and 2009), Hangzhou (2010), Taipei (2011) and Shanghai (2012). Over 150 experts around the world attended each of the conferences. Following this trend, ICSS 2013 will be held in Shenzhen, one of the most dynamic cities in China.

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